stair charges:
for customers living on upper floors, should your pieces not fit in your building lift, we are happy to carry them up the stairs, but please understand that carrying furniture up and down stairs is hard work and incurs an industry-standard fee, which goes directly to the delivery team who do the heavy lifting.
our delivery team can carry your piece(s) up your stairs (of a maximum of three floors, 10 stairs = 1 floor), as well as push furniture up or down a slope if need be.
your stair charge is per total order, per floor, and the cost will be determined by the type of furniture purchased. if you have items from more than one of the categories, you will only be charged for the piece with the highest delivery fee. these fees are standard practice in our industry as it’s only fair to reward the delivery team who do the hard work on the day and this money goes directly to them.
furniture items | stair charges |
all chairs, stools and accessories | $50/floor (for a max of 2 pieces), $100/floor (for over 2 pieces) |
all coffee tables and large pot plants | $100/floor |
all sofas | $200/floor |
all petrified wood stools and coffee tables | $200/floor |
Ethnicraft sideboards and shadow oak wardrobes (over 207cm) | $300/floor (2 floors max) |
dining tables (over 200cm) and KD wardrobes | $200/floor |
all other furniture (with the exception of mentioned above) | $150/floor |
should you require your furniture to be pushed up or down a slope, please note that the slope charge will be determined by the slope incline (steepness), distance, as well as the weight of your piece(s). this will also be agreed in principle in advance, but our team on the day of delivery will assess the stairs and slopes and determine the final stair or slope charges.
please note, this fee is not added to your invoice but is payable directly to the delivery team on the day.
furniture disposal charges:
please inform our sales team prior to delivery and they will send you our disposal price list, as different items will incur different disposal fees. where possible we will look to donate your unwanted items of furniture to Hong Kong charities.