our team will contact you at two points during the delivery process:
1) before the delivery date to confirm your name, number and address for delivery.
2) approximately 30-60 minutes prior to their arrival to let you know they are on their way. if our team is running late or unable to deliver at the agreed time, we will call to inform you of our estimated time of arrival.
once our team arrives, they will bring in your furniture by the lift or stairs, as agreed, and do any complimentary assembling that may be required. once all furniture has been unpacked and assembled, our team will ask you to do a quality check of the items, so we can quickly address any issues that may arise. after you have completed your quality check, our team will ask you to sign the invoice stating that all the items were delivered in good condition. then, they will remove all the packing materials and leave your home to let you enjoy your beautiful new furniture!
if our team confirms no one answered the door or picked up their call upon arrival, they will wait a maximum of 15 minutes before leaving a card that states they have been there and provides instructions to rescheduling a delivery, for which an additional fee may be incurred.