have a question? check out our frequently asked questions to see if we've answered your query!
for online payments, we accept Visa, MasterCard, American Express, Alipay and Paypal.
for in-store payments, we accept the following methods:
cash, cheque, bank transfer, Alipay, Alipay HK, Octopus, WeChat Pay, WeChat Pay HK, FPS, PayMe, EPS, UnionPay, VISA, VISA payWave, Mastercard, American Express, QuickPass, ApplePay, GPay, SAMSUNG pay and HUAWEI pay.
we also offer an interest-free installment plan with American Express – please get in touch for more details.
yes, we do accept international credit cards.
unfortunately, we do not support a “buy now, pay later” option.
unfortunately we are unable to cancel your order once it has been placed, and all sold items are non-refundable. please refer to the return of goods section under our terms and conditions page.
visit our shipping & delivery with details on all the information you may need on delivery locations, fees, and timings. we’ve also added a few FAQ’s below, but if we still haven’t answered your enquiry, please don’t hesitate to contact us!
typically, a mixture of stock and pre-order items will be delivered separately, with TREE delivering in-stock items as soon as possible, but we can arrange for your pieces to be delivered at the same time should you prefer. just let us know your preference!
we're able to store your pieces at our warehouse for 14 days from the date of your purchase. please understand that space is a premium in Hong Kong so a storage charge will be incurred should you require us to hold your pieces for longer.
we are happy to assist you with the disposal of your old items. we can also help you with donating your old pieces to any charities that accept furniture. our delivery team will confirm the total disposal fee you once they are on-site – their decision will be final as to the costs. we ask that you please prepare cash, which will be handed to our delivery team directly. should you have any questions, please do not hesitate to get in touch with us.
if the product does not fit into your space, please notify us in writing within seven days of delivery for an exchange or credit note valid for one year. we will be happy to help arrange a collection, however please note that TREE will not be responsible for the costs and expenses of returning these pieces, which must be paid prior to the collection.
naturally, we cannot accept returns of custom made, commissioned or bespoke pieces, damaged pieces, TREE gift vouchers, homeware, art, plants, unwrapped mattresses, bed linens, cushions or rugs. SALE or discounted items, one-off items and any items damaged after you have acknowledged receipt are also not eligible for exchange.
we understand that this was a gift, it would be great if you could provide purchaser details and notify us in writing within seven days of delivery for an exchange.
please note that we cannot accept returns for pieces that are custom-made, commissioned or bespoke, damaged pieces, TREE gift vouchers, homeware, art, plants, unwrapped mattresses, bed linens, cushions or rugs. SALE or discounted items, one off items and any items damaged after you have acknowledged receipt are also not eligible for exchange.
we do accept pre-orders and will be happy to assist you on this – just let us know which item you’re interested in, and we can provide further details on lead times.
our after-care page has all the ins-and-outs to take you through any messes and spills that everyday life brings! we have also included individualised advice for every product displayed on our website – be sure to check ‘the detail’ and ‘after-care’ sections on our product pages as you browse. and if you can’t find the answer you need? simply contact us and we’ll be in touch to help.
we're delighted to offer custom-made services for our reclaimed solid teak collections and for a selection of sofas. please email us at firstname.lastname@example.org
with your brief and specifications or pop in and see us – we’d love to see how we can help.
here at TREE, we're committed to offering stylish, solid eco-wood furniture that meets the highest standards of sustainability. our solid teak wood comes from Indonesia that is reclaimed from old Indonesian houses, recycled or is FSC™-certified. we also offer solid wood collections made from sustainably sourced American walnut and European oak.
we are delighted to offer products in an extensive range of sizes. you can narrow down your search with our size filter function, where you can enter one or more of your maximum desired measurements.
we are delighted to offer after-care services for our customers in Hong Kong. if you need your wood furniture piece to be refurbished, we can arrange to have it transported to our workshop for TREEtment and returned back to you. just let us know if you would like a quotation!
if your sofa or sofa bed has gone through a little wear and tear, we can help you order replacement covers – get in touch with us for details.
we offer both gift vouchers and e-vouchers, which can be purchased on our gift vouchers page.
we're proud to offer beautifully crafted pieces that are made to last you a lifetime. if you do however encounter any issues with your item, please get in touch and we can provide more specific information on whether your piece is covered by warranty.
yes, we do! sign up for our newsletter here
to stay in the know with new arrivals, promotions and more, delivered right to your inbox.
welcome to the TREE family! you can register with us here, which will enable you to review past orders, create wishlists and save addresses, so that you can enjoy a seamless online shopping experience.
we're a Hong Kong brand with a 'profits with principles' mentality, ensuring that every part of our business makes a difference to our environment, the communities we work in and with, and our customers. you can learn more about our story here.
sustainability sits at the heart of everything we are at TREE - from our solid eco-wood furniture and home accessories that we offer, to our initiatives and practices that help protect our planet. learn all about our sustainability efforts here.
our rental service is perfect for individuals, companies and landlords alike. our bespoke rental solution enables us to meet your exact style and needs with a comprehensive selection of product, tailored options and a team of knowledgeable staff. for more details, visit our rental page, or get in touch
to see how we can help.
yes, we do offer a buy-out option should you decide to keep your pieces after your rental period. just let us know and we’ll be happy to assist you with next steps.
we're delighted to offer complimentary styling services, from initial consultations, design and purchasing to sourcing. let our styling team help you conceptualise your vision and turn it into a reality. learn more about our styling services here.