如在網上支付，可使用 Visa、MasterCard、American Express、支付寶或 Paypal。
如在實體店內付款，我們接受以下方式：現金、支票、銀行轉賬、支付寶、AlipayHK（支付寶香港）、八達通、微信支付（WeChat Pay）、WeChat Pay HK、轉數快（FPS）、PayMe、EPS、銀聯、VISA、VISA payWave、Mastercard、美國運通（American Express）、銀聯雲閃付（QuickPass）、Apple Pay、GPay、Samsung Pay 及華為支付（Huawei Pay）。
我們亦提供美國運通的免息分期付款計劃，請聯絡我們以了解更多詳情。
我們接受海外信用卡進行付款。
不好意思，我們並不能以「先買後付」來處理您的訂單。
一但下單，我們便將無法取消您的訂單，所有已售出的商品均不可退款。請參閱我們的條款及細則頁面內列出的退貨事項。
we can arrange third-party storage for your TREE pieces at an additional cost. please let us know if you’d like to proceed, and we’ll be happy to provide a quotation for your consideration.
we’re happy to reserve non-sale items for up to three days on a first-come, first-served basis. should another customer express interest in purchasing the same piece, our sales team will contact you promptly so you can decide whether you'd like to proceed with your purchase.
you can check stock availability for our pieces directly on our website. if a particular item isn’t showing in stock online, you may simply contact us through live chat or call us at 2870 1582 - we’ll be happy to let you know when the piece will be in-stock or the pre-order lead time.
請到我們的寄貨及送貨服務頁面，參閱有關送貨地點、費用及時間的詳細資訊。以下為額外的常見問題與解答，但若果我們仍未能解答您的疑問，歡迎與我們聯繫！
一般情況下，包含現貨及預購商品的混合訂單將獨立分別寄出。我們會盡快先送出現存商品，假如您希望同時收到所有商品，我們亦樂意作有關安排。讓我們了解您所想要的方式！
自購買日起計，我們可為您把商品存放於私我們的倉庫 14 天。由於香港的空間十分寶貴，如果您要求在更長的時間內存放您的商品，這將產生額外儲存費用，請見諒。
我們很樂意協助您處理舊家具，亦可以助您把舊家具捐贈予任何接受棄置家具的慈善機構。我們的送貨團隊將在他們到達現場後向您確認總處理費用，並有權對總費用作出最終決定。請準備現金，直接交給我們的送貨團隊。如有任何問題，請隨時與我們聯繫。
we can arrange separate deliveries upon your request, however please note that a delivery charge will apply for each delivery. our team will be happy to accommodate your preferred time slot based on our delivery for your specific area.
yes, we offer assembly and installation services for our TREE pieces and our team will do this for you on the same date/time as delivery.
yes, we can arrange shipping with a third-party international shipping company, who can provide you with a quotation for the shipping costs.
please note that large furniture pieces are available only for pick-up at our flagship store, Horizon Plaza. small accessories as well as items that are already displayed at our HomeSquare store can be picked up from our Shatin location once payment is completed.
once you have placed your order and completed payment, our team can normally schedule delivery for you within one week for in-stock pieces. we will also try to accommodate urgent deliveries as needed.
if the item is in-stock, your TREE piece can be arranged to be picked up on the same day.
所有已售貨品（包括任何已付訂金）一概不設退款。
若出於任何原因，您不滿意所買貨品，請於送遞後七天內書面通知我們，安排換貨或換取為期一年的信用票據（根據本公司擁有的酌情決定權）。我們很樂意為您安排取件，但請注意，TREE 將不會承擔退回貨品的費用及相關開支，所有有關費用必須在取件前付清。
我們並不接受退還經訂製或委託生產的產品、損壞產品、布藝產品、TREE 禮券、家居用品、藝術品、植物、未有包裝的床褥、床單、咕𠱸，以及地毯。促銷或折扣產品、一次性商品，及您確認收貨後造成損壞的任何產品亦不符合換貨條件。
我們明白這是一份禮物，但亦請盡量提供購買者的詳細資料，並在交貨後 7 天內以書面形式通知我們換貨，以方便處理。
請注意，我們並不接受交換經訂製或委託生產的產品、損壞產品、TREE 禮券、家居用品、藝術品、植物、未有包裝的床褥、床單、咕𠱸，以及地毯。促銷或折扣產品、一次性商品，及您確認收貨後造成損壞的任何產品亦不符合交換條件。
please contact us at 2870-1582 or email us at customercare@tree.com.hk.
我們絕對接受預訂，並十分樂意為您提供相關協助。請隨時告訴我們您對哪款產品感興趣，我們將盡快為您提供有關交貨時間的詳細資訊。
我們的售後服務頁面已詳述所有細節，讓您輕鬆無憂，避免生活遇到任何意外或混亂！我們的網頁亦清楚為每件產品列出每個需注意的針對性建議，請務必瀏覽產品頁面上的「細節」和「售後服務」部分。仍然找不到所需的答案？請隨時與我們聯繫，我們的團隊將盡快為您解答。
我們的再生實心柚木家具及一系列精選梳化均提供個人訂製服務。請發送電郵至 onlinesales@tree.com.hk，並附上設計簡介及技術規格，或直接到店了解更多，我們很樂意提供協助。
在 TREE，我們致力提供符合最高可持續標準、堅固的時尚環保實木家具。品牌的實心柚木源自印尼，均取自當地的舊房屋、被回收再造，或獲 FSC™ 認證。我們的實木系列亦提供採自可持續來源的美國胡桃木及歐洲橡木選項。
我們很高興為您提供各種尺寸的產品。您可以使用我們的尺碼篩選功能縮小搜索範圍，並嘗試輸入一項或多項所需的最大尺碼。
我們提供實體及電子禮券，歡迎禮品券購買。
我們很自豪地提供精美、品質優良的家具產品。但是，如果您的產品遇到任何問題，請聯絡我們，以便我們提供有關產品的具體資訊，判斷您的產品是否仍在保養期內。
若產品獲 OEKO-TEX® 認證，即表明此產品已通過獨立檢測而且確認不含有超過一千種的有害物質，確保安全無虞。OEKO-TEX®認證為您帶來安心，保證您的家具在製作過程中兼顧您的健康與環境保護。
REACH合規意味著我們的產品符合歐盟對化學品安全的嚴格法規。簡單來說，它確保所使用的材料不含對您健康可能造成影響的有害物質超標含量。
FSC™-certified wood refers to timber or products that have been independently verified by the Forest Stewardship Council (FSC™), which is globally recognised as the most rigorous forest certification system among NGOs, consumers and businesses alike to tackle today's deforestation, climate and biodiversity challenges.
choosing FSC™-certified wood is a smart, impactful decision because it directly supports sustainable forestry practices that maintain healthy, resilient forests for future generations while reducing environmental harm, lower carbon footprints compared to non-certified sources, and protection of wildlife and ecosystems.
all of our solid eco-wood furniture pieces are reclaimed, FSC™-certified or sustainably sourced, many of which feature a water-based finish and low volatile organic compounds with no chemicals added.
no two pieces of our solid reclaimed teak products are alike. with the wood salvaged from old Indonesian houses, every grain pattern, knot, and tone is naturally unique, telling its own story through time-worn textures, organic markings, and historical character.
built to last, solid wood stands up to daily life, aging beautifully with character rather than wearing out, offering exceptional durability and stability.
as a renewable material, solid reclaimed teak can be easily restored, refinished, and cherished for generations—discouraging throw-away culture while supporting sustainable forestry and ethical sourcing. this combination delivers timeless, one-of-a-kind designs that are as eco-conscious as they are enduring and beautiful.
every FSC™-certified company holds a Chain of Custody (COC) certificate – this proves that the FSC™-certified materials are properly tracked separated from non-certified ones, and handled correctly throughout the entire supply chain. TREE's FSC™ license code is FSC™N002051.
FSC™-certified teak is solid teak wood that carries the Forest Stewardship Council (FSC™) certification, meaning it comes from responsibly managed forests where harvesting meets strict global standards for environmental protection, biodiversity conservation, ethical labor practices, and long-term forest sustainability—preventing depletion and ensuring traceability from forest to finished product.
our reclaimed solid teak is salvaged from old houses in Java, Indonesia, this process gives the wood a distinctive weathered beauty with organic textures, natural markings and knots, making each piece truly one of a kind.
whether you opt for FSC™-certified teak or reclaimed teak, you can rest assured you're getting the real sustainable deal!
your TREE piece may look different from the showroom samples or website photos primarily because it's crafted from solid natural wood.
our reclaimed solid teak features lovingly weathered surfaces, organic textures and natural markings that tell the story of its unique past, so no two pieces are alike. our FSC™-certified solid teak or sustainable sourced oak also shows inherent grain variations, subtle tone differences, and character that can appear distinct under different conditions. every piece is naturally unique – we recommend visiting our stores so that you can hand pick the piece that speaks to you!
lighting can also play a major role too – showroom or studio lighting is often bright and controlled and can make warm golden honey hues look more uniform or vibrant. in contrast, your home's natural daylight, warm bulbs, or shadows may reveal cooler undertones or richer contrasts.
有！按此訂閱我們的電子通訊，隨時了解新品、優惠等多元化信息。電子通訊將直接發送到您的電郵收件箱。
歡迎來到 TREE 的大家庭！您可以按此註冊，查看過往訂單、建立願望清單及保存地址資料，盡情享受便捷的網上購物體驗。
作為一個香港本地品牌，我們一直堅持有原則地發展業務，確保品牌的每一部分都對環境、我們的持分者及顧客產生正面影響。可我們的故事了解更多關於我們的故事。
可持續發展一直是 TREE 的品牌核心價值，我們致力提供環保實木家具及各式家品裝飾供消費者選擇，同時推行多項保護地球的措施及政策。可持續發展了解我們為可持續發展所做的一切。
TREE became B Corp™ certified in January 2025 and officially met the rigorous standards set by B Lab, the nonprofit organisation that evaluates businesses on social and environmental performance, accountability, and transparency. this certification places us in a global community of purpose-driven companies committed to being a force for good—balancing profit with meaningful positive impact on our people, communities, suppliers, customers, and the planet. it goes far beyond creating sustainable solid eco-wood furniture; it reflects how we operate as a whole business, from responsible sourcing and ethical practices to reducing our environmental footprint and fostering long-term well-being. we're genuinely excited to join this inspiring network of like-minded organisations all working together to drive real, collective change, and will continue to strive to be better.
we've long been committed to protecting the planet through our tree-planting initiatives and carbon-neutral practices. since partnering with Trees4Trees, an Indonesian non-profit focused on preventing deforestation and supporting their tree planting efforts, we have planted over 116,279 trees – and the number continues to grow!
we're proud to operate as a carbon-neutral business with verified offsetting and reductions. we've earned the CarbonCare® Champion Label and CarbonCare® Star Label in Hong Kong for achieving a zero-carbon footprint by measuring and fully offsetting emissions. we've also reduced our footprint by minimising waste and recycling materials. our efforts reflect our "profits with principles" philosophy, which we have also been recognised for by receiving the Hong Kong Award for Environmental Excellence and B Corp™ certification (achieved in 2025).
we support sustainable living primarily through our commitment to responsible and eco-friendly material sourcing for our furniture and home accessories. we offer sustainable material options such as reclaimed teak, FSC™-certified solid teak wood, FSC™-certified kraft paper and sustainably sourced European oak to align with our brand philosophy.
we practice responsible packaging by offering biodegradable takeaway options in our TREE café, as well as optimising packaging for our furniture and home accessories by reusing the original packaging we receive the products in from our partners.
我們的家具租借服務適合個人、企業及業主。透過全面的產品選擇、度身訂造的選項及專業的團隊服務，我們個人化的租借方案全力貼合您的品味與需要。如欲獲取詳細資訊，請瀏覽我們的家具租借服務頁面，或聯絡我們了解更多。
可以。如果您決定在租借期後保留您的家具，我們將提供購買選項。請隨時聯絡我們，我們很樂意協助您完成後續的步驟。
我們很高興提供免費的設計諮詢服務，由起初的計劃諮詢及設計，至產品採購，我們的團隊都將助您把夢想家居變成現實。空間設計項目了解更多我們的設計服務。
TREE offers solid eco-wood furniture in an array of contemporary, timeless designs, as well as sofas, sofa beds, finishing touches and so much more. whether you're looking for a reclaimed teak piece to fit a raw, rustic, wabi sabi aesthetic, furniture with a mid-century modern flair, or designs for a pared-back, minimalist Japandi home, you'll be sure to find something that suits your personal style.
TREE offers a wide range of furniture sizes with many thoughtfully designed to suit Hong Kong's compact apartments. these include extendable dining tables that seamlessly expand from everyday meals to larger gatherings, versatile storage solutions like shelving units, multi-functional cabinets, racks, and TV units for smart organisation, as well as various sofa dimensions and sofa beds for ultimate flexibility in living spaces.
for open-plan flats or studios in Hong Kong, our furniture prioritises multifunctionality and compact proportions to preserve an airy, adaptable flow while avoiding any sense of overcrowding. sofa beds serve as stylish daily seating that convert effortlessly into a cosy sleeping pad for overnight guests. extendable tables (which can double as a working space in the living room) can transition from compact everyday use to expanded entertaining for dinner gatherings. room dividers provide organised storage without blocking light or dividing the room heavily. these designs focus on clean lines, dual-purpose features and slim profiles to define connected living areas, all while keeping the overall environment feeling light and spacious.
we provide practical, durable storage solutions crafted from sustainable solid eco-wood, with pieces that have smooth, child-safe finishes and sturdy builds to handle daily family use. some of our options include spacious sideboards and cabinets with deep drawers and shelves for toys, games, and supplies; vertical ladder-style shelves and open multi-racks that save floor space while organising books and small items; wardrobes with ample compartments for kids' clothing; and low-profile TV cabinets or flexible racks that serve as family hubs for media and essentials. many of our pieces also have rounded edges, giving you the peace of mind of letting your little one roam free without running into any sharp corners. we also offer the option to secure your piece to the wall as needed – just let us know.
while we primarily focus on residential furniture solutions, we can also support corporate, commercial and hospitality-related projects through home styling services. get in touch with us with your design vision – we'll be happy to explore and discuss how we can help.
some of our pieces can be disassembled. should you like to enquire about your specific TREE piece, please don't hesitate to get in touch with us and we'll be able to provide more details as well as arrange an on-site disassembly service (if applicable).
yes, we offer complimentary styling services where our expert team can provide personalised suggestions, including floorplan ideas and tailored recommendations to help bring your vision to life. whether it's for your new home, rental property, or design project, we're here to lend a helping hand.
among our extensive collection of solid eco-wood furniture are designs that prioritise adaptability, multifunctionality and space efficiency. with our complimentary styling services and our team of friendly, knowledgeable staff, we'll be able to guide you in finding the right pieces to suit your space and needs. get in touch with us today or visit our stores – we're here to help!
找不到你的問題？
請與我們聯繫，讓我們提供協助！